1. General Information
This document provides the official contact information for Diaolancq Ltd., a private aviation services company registered in Canada. All inquiries related to flight bookings, route planning, corporate services, partnerships and general questions should be directed to the contact details listed below.
We are committed to responding to all legitimate inquiries within 24 hours during regular business days. For urgent matters related to scheduled flights, please use the phone number provided.
2. Company Details
Company Name: Diaolancq Ltd.
Registration Number: 863247458
Managing Director: Bryce Ellington
Legal Address: 110 Bloor St W, Toronto, ON M5S 2W7, Canada
Website: diaolancq.com
Name of the registering authority: Law office Carrington
Address of the registering authority: 17 John St, Toronto, ON M5V 3G6, Canada
Diaolancq Ltd. is a Canadian-registered company operating in the private aviation sector. We act as an intermediary between clients and certified aviation operators, providing curated scenic flight experiences across Canada.
3. Contact Information
For all inquiries, bookings and general communication, please use the following contact details:
Email: [email protected]
Phone: +14164611823
Office Address:
110 Bloor St W
Toronto, ON M5S 2W7
Canada
We strongly recommend using email for initial inquiries, as it allows us to provide detailed responses and attach relevant documentation. Phone communication is available for urgent matters and pre-flight coordination.
4. Office Hours
Our team is available during the following hours (Eastern Time, ET):
- Monday – Friday: 08:00 – 20:00
- Saturday: 10:00 – 16:00
- Sunday: Closed
Messages received outside of office hours will be processed on the next business day. For flight-related emergencies outside business hours, please leave a detailed voicemail and our on-call team will respond as soon as possible.
5. How to Reach Us
5.1 Flight Booking Inquiries
For questions about our scenic flights, custom routes, availability and pricing, please contact us via email at [email protected] or by phone at +14164611823. Include your preferred travel dates, number of guests and any special requirements to help us prepare a tailored proposal.
5.2 Corporate Services
For corporate flight arrangements, charter services and long-term partnerships, please indicate "Corporate Inquiry" in your email subject line. Our corporate services team will respond within 24 hours with a dedicated account manager assignment.
5.3 Media and Press
For media inquiries, press releases and interview requests, please contact us via email with "Media Inquiry" in the subject line. We will connect you with our communications team.
5.4 Legal and Compliance
For legal matters, privacy concerns and regulatory compliance questions, please address your correspondence to the Managing Director at our postal address or via email with "Legal Inquiry" in the subject line.
6. Response Times
We strive to maintain the following response times:
- General Inquiries: Within 24 hours (business days)
- Flight Booking Requests: Within 24 hours with a detailed proposal
- Urgent Flight Matters: Within 2 hours during business hours
- Corporate Inquiries: Within 24 hours with account manager assignment
- Legal and Privacy Requests: Within 30 days as required by Canadian law
Response times may vary during peak travel seasons (June – September and December – January). We appreciate your patience and will prioritize all inquiries in the order received.
7. Pre-Flight Communication
Once a flight is booked, our team will maintain regular communication with you throughout the preparation process:
- Booking Confirmation: Sent within 24 hours of deposit receipt
- Route Design Update: Provided 7 days before the scheduled flight
- Weather and Safety Briefing: Communicated 48 hours before departure
- Final Confirmation: Sent 24 hours before the flight with all logistics details
For any changes to your flight schedule, please contact us immediately via phone at +14164611823 to ensure timely coordination with our aviation partners.
8. Privacy Notice
All personal information provided through our contact channels is handled in accordance with our Privacy Policy and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. We do not share your contact information with third parties except as necessary to fulfill your flight booking or as required by law.
For detailed information about how we collect, use and protect your personal data, please refer to our Privacy Policy.
9. Changes to Contact Information
We reserve the right to update our contact information, office hours and communication channels at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We recommend checking this page periodically for the most current contact details.
In the event of significant changes (such as office relocation or phone number changes), we will make reasonable efforts to notify existing clients via email.
10. Additional Resources
For more information about Diaolancq Ltd. and our services, please visit the following pages:
