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Legal Documents

Terms of Service

These terms govern your use of our website and private aviation services.

Last Updated: July 27, 2026

1. Agreement to Terms

Welcome to Diaolancq. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you" or "your") and Diaolancq Ltd. ("Company", "we", "us" or "our"), Registration No. 863247458, with its principal office at 110 Bloor St W, Toronto, ON M5S 2W7, Canada.

By accessing our website at diaolancq.com (the "Site"), using our services or making a booking, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Site or services.

Managing Director: Bryce Ellington
Contact: [email protected] | +1 416-461-1823

2. Description of Service

Diaolancq Ltd. provides private aviation services, including but not limited to:

  • Scenic aerial flights over Canadian landscapes
  • Custom route planning and flight design
  • Private aircraft charter services
  • In-flight catering and concierge services
  • Flight documentation and photography services
  • Corporate and special occasion flights

Important Notice: Diaolancq Ltd. acts as an intermediary between clients and certified aviation operators. All flight operations are conducted exclusively by holders of a valid Air Operator Certificate (AOC) in compliance with Transport Canada regulations and applicable aviation authorities. We do not operate aircraft directly but arrange flights through our network of certified operators.

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age (or the age of majority in your jurisdiction)
  • Have the legal capacity to enter into binding contracts
  • Provide accurate, current and complete information during the booking process
  • Maintain the accuracy of your information and promptly update any changes
  • Not be prohibited from receiving our services under applicable laws

By using our services, you represent and warrant that you meet all eligibility requirements.

4. Booking and Reservation Process

4.1 Booking Request

To book a flight, you must:

  • Complete our online booking form or contact us directly
  • Provide passenger details, including full legal names as they appear on government-issued identification
  • Specify preferred dates, times, routes and any special requirements
  • Disclose any medical conditions, mobility limitations or special needs that may affect the flight
  • Review and accept these Terms and our Privacy Policy

4.2 Booking Confirmation

Upon receiving your booking request:

  • We will review your request and check aircraft and operator availability
  • We will send you a booking confirmation email within 24 hours (business days)
  • The confirmation will include flight details, pricing, payment terms and cancellation policy
  • Your booking is not confirmed until you receive written confirmation from us

4.3 Deposit and Payment

Payment terms:

  • Deposit: A 30% non-refundable deposit is required to confirm your booking
  • Balance: The remaining balance is due 14 days before the scheduled flight date
  • Last-minute bookings: For flights booked within 14 days, full payment is required at time of booking
  • Payment methods: We accept major credit cards, wire transfers and other payment methods as specified
  • All prices are quoted in Canadian Dollars (CAD) unless otherwise stated

4.4 Price Changes

We reserve the right to adjust pricing in the following circumstances:

  • Fuel price fluctuations exceeding 10% from quote date
  • Changes in government taxes, fees or regulations
  • Airport or landing fee increases
  • Currency exchange rate variations (for international clients)
  • We will notify you of any price changes before confirmation

5. Cancellation and Refund Policy

5.1 Client Cancellation

Cancellation terms based on notice period:

  • More than 7 days before flight: Full refund of all payments except the 30% deposit (which may be applied as credit toward a future flight within 12 months)
  • 7 days or less before flight: Deposit is non-refundable and non-transferable; 50% refund of remaining balance
  • 48 hours or less before flight: No refund available; full amount is forfeited
  • No-show: No refund available

5.2 Company Cancellation

If we cancel your flight due to:

  • Weather conditions below safety minimums
  • Aircraft mechanical issues
  • Pilot unavailability
  • Force majeure events

You will receive:

  • Full refund of all payments, OR
  • Rescheduling to an alternative date at no additional cost
  • Credit toward future services (valid for 18 months)

5.3 Weather-Related Cancellations

Safety is our absolute priority. Flights may be cancelled or rescheduled due to:

  • Poor visibility or low cloud ceiling
  • High winds or turbulence
  • Thunderstorms or severe weather
  • Icing conditions
  • Other adverse weather conditions

Weather-related cancellations initiated by the pilot or operator will result in full refund or free rescheduling.

5.4 How to Cancel

All cancellations must be made in writing via email to [email protected] or by phone during business hours. Cancellation date is determined by the date we receive your written notice.

6. Passenger Requirements and Responsibilities

6.1 Identification

All passengers must present valid government-issued photo identification (passport, driver's license or national ID card) before boarding. Names on bookings must match identification exactly.

6.2 Health and Fitness

Passengers must:

  • Be in good health suitable for air travel
  • Disclose any medical conditions that may affect flight safety
  • Obtain medical clearance if required by the operator
  • Inform us of pregnancy (flights generally not recommended after 36 weeks)

6.3 Age Restrictions

  • Infants under 6 months: Not permitted for safety reasons
  • Children 6 months to 12 years: Must be accompanied by an adult; child safety seats provided upon request
  • Unaccompanied minors (12-17 years): Special arrangements required; contact us for details

6.4 Weight and Balance

For aircraft safety and performance:

  • We may request passenger weights for flight planning (kept strictly confidential)
  • Maximum passenger capacity varies by aircraft type
  • We reserve the right to refuse carriage if weight limits are exceeded
  • Additional seats may be required for comfort and safety (at additional cost)

6.5 Baggage

  • Each passenger may bring one carry-on bag (max 10 kg / 22 lbs)
  • Storage space is limited; large suitcases cannot be accommodated
  • Photography equipment welcome; please advise in advance
  • Dangerous goods, weapons and illegal substances strictly prohibited

6.6 Conduct

Passengers must:

  • Follow all instructions from pilot and crew
  • Refrain from consuming alcohol or drugs before or during flight
  • Not interfere with aircraft operations or controls
  • Maintain appropriate behavior; disruptive passengers may be refused carriage

7. Liability and Insurance

7.1 Limitation of Liability

To the maximum extent permitted by Canadian law:

  • Diaolancq Ltd.'s total liability shall not exceed the total amount paid by you for the specific flight service
  • We are not liable for indirect, incidental, consequential, special or punitive damages
  • We are not liable for delays, cancellations or changes caused by factors beyond our reasonable control

7.2 Operator Liability

Flight operations are conducted by certified air operators who maintain:

  • Commercial liability insurance as required by Transport Canada
  • Passenger liability coverage
  • Hull and equipment insurance
  • We will provide operator insurance details upon request

7.3 Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance covering:

  • Trip cancellation and interruption
  • Medical emergencies and evacuation
  • Baggage loss or delay
  • Flight delays and missed connections

7.4 Exclusions

We are not liable for:

  • Weather-related cancellations or delays
  • Air traffic control restrictions
  • Mechanical issues beyond our control
  • Acts of God, war, terrorism or civil unrest
  • Government regulations or restrictions
  • Third-party service failures (hotels, ground transportation, etc.)

8. Intellectual Property

8.1 Website Content

All content on our Site, including text, graphics, logos, images, videos and software, is the property of Diaolancq Ltd. or its content suppliers and is protected by Canadian and international copyright laws.

8.2 Trademarks

"Diaolancq" and related marks are trademarks of Diaolancq Ltd. You may not use these marks without our prior written permission.

8.3 Flight Documentation

Photographs and videos taken during your flight:

  • Personal photos: You retain rights to personal photographs taken during flight
  • Professional documentation: Photos/videos provided by our photographers are licensed for your personal, non-commercial use
  • Commercial use: Requires separate written agreement and licensing fees
  • We reserve the right to use flight photos for marketing purposes (passenger faces blurred unless consent given)

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

  • Collection and processing of personal data as described in our Privacy Policy
  • Transfer of necessary information to aviation operators, airports and service providers
  • Compliance with Canadian privacy laws (PIPEDA) and applicable regulations

10. Force Majeure

We are not liable for failure to perform or delay in performance of our obligations due to causes beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, earthquakes, floods
  • War, terrorism, riots, civil unrest
  • Epidemics, pandemics, quarantines
  • Government actions, regulations, embargoes
  • Strikes, labor disputes, transportation delays
  • Fire, explosion, utility failures
  • Severe weather conditions

In such events, we will notify you as soon as possible and offer rescheduling or refund options.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our services after changes constitutes acceptance of the new Terms.

We will notify you of material changes by:

  • Posting a prominent notice on our Site
  • Sending email to the address on file
  • Updating the "Last Updated" date

12. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for:

  • Breach of these Terms
  • Fraudulent or illegal activity
  • Safety concerns
  • Disruptive or abusive behavior
  • Non-payment

Upon termination, all outstanding balances become immediately due and payable.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved as follows:

  1. Negotiation: Parties will attempt to resolve disputes through good-faith negotiation within 30 days
  2. Mediation: If negotiation fails, parties agree to non-binding mediation in Toronto, Ontario
  3. Arbitration: If mediation fails, disputes shall be resolved by binding arbitration under the rules of the ADR Institute of Canada
  4. Court Action: Notwithstanding the above, either party may seek injunctive relief in court to protect intellectual property or confidential information

13.3 Jurisdiction

The parties consent to the exclusive jurisdiction of the courts of Ontario, Canada.

14. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

15. Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy and any additional terms referenced herein, constitute the entire agreement between you and Diaolancq Ltd. regarding the subject matter and supersede all prior agreements, understandings and communications.

18. Contact Information

For questions about these Terms, please contact us:

Company: Diaolancq Ltd.
Registration No.: 863247458
Managing Director: Bryce Ellington
Address: 110 Bloor St W, Toronto, ON M5S 2W7, Canada
Email: [email protected]
Phone: +1 416-461-1823
Hours: Mon–Fri 08:00–20:00, Sat 10:00–16:00 (Eastern Time)

19. Consumer Rights Notice

Under Canadian consumer protection laws, you have certain rights that cannot be waived, including:

  • Right to clear and understandable contract terms
  • Right to receive copies of all agreements
  • Right to cancel within cooling-off periods (where applicable)
  • Right to truthful advertising and representations
  • Right to file complaints with consumer protection agencies

These Terms do not limit or exclude your statutory rights under Canadian law.