1. What Are Cookies
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. They help us provide you with a better experience by remembering your preferences, understanding how you use our site and enabling certain features.
Similar technologies include web beacons, pixels, local storage and device identifiers, which we collectively refer to as "cookies" in this policy.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are strictly necessary for the operation of our website and cannot be disabled. They enable core functionality such as:
- Security features and fraud prevention
- Session management and authentication
- Load balancing and server operations
- Shopping cart and booking functionality
- Privacy preference settings
Examples: Session cookies, authentication tokens, security cookies
Duration: Session to 1 year
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to:
- Analyze website traffic and usage patterns
- Identify popular pages and content
- Measure advertising effectiveness
- Improve website performance and user experience
- Test different versions of pages (A/B testing)
Examples: Google Analytics, heat mapping tools
Duration: 1 day to 26 months
2.3 Functionality Cookies
These cookies allow our website to remember choices you make (such as your language preference, region or login details) to provide enhanced, more personalized features:
- Remember your login status
- Store your language and region preferences
- Remember form inputs for convenience
- Enable video players and interactive features
- Remember accessibility settings
Examples: Preference cookies, personalization cookies
Duration: 1 month to 2 years
2.4 Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and measure their effectiveness. They may be set by us or by our advertising partners:
- Track your browsing across sites to build interest profiles
- Deliver targeted advertisements based on your interests
- Limit the number of times you see an ad
- Measure advertising campaign performance
- Retargeting (showing ads for services you viewed)
Examples: Google Ads, Facebook Pixel, LinkedIn Insight Tag
Duration: 30 days to 2 years
2.5 Third-Party Cookies
Some cookies are set by third-party services that appear on our pages, such as:
- Social media platforms (for sharing content)
- Payment processors (for secure transactions)
- Mapping services (for location features)
- Customer support chat widgets
- Video hosting platforms
These cookies are governed by the privacy policies of the respective third parties.
3. Specific Cookies We Use
| Cookie Name |
Purpose |
Duration |
Type |
| session_id |
Maintains user session during booking process |
Session |
Essential |
| _ga |
Google Analytics - distinguishes users |
2 years |
Analytics |
| _gid |
Google Analytics - tracks user behavior |
24 hours |
Analytics |
| cookie_consent |
Stores your cookie preferences |
1 year |
Essential |
| preferred_language |
Remembers your language selection |
1 year |
Functionality |
| _fbp |
Facebook Pixel - tracks conversions |
3 months |
Marketing |
4. Managing Your Cookie Preferences
4.1 Cookie Consent Manager
When you first visit our website, you will see a cookie consent banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by category
- Learn more about each cookie type
You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
4.2 Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies: Prevent any cookies from being stored (note: this may break website functionality)
- Block third-party cookies: Only allow cookies from the site you're visiting
- Delete cookies: Remove cookies that have already been stored
- Private browsing: Use incognito/private mode to prevent cookie storage
4.3 Mobile Devices
On mobile devices, you can manage cookies through your browser settings or device settings. Additionally, you can:
- Limit ad tracking (iOS: Settings > Privacy > Advertising)
- Opt-out of interest-based ads (Android: Settings > Google > Ads)
5. Do Not Track Signals
Some web browsers include a "Do Not Track" (DNT) feature that signals websites not to track your browsing. However, there is no uniform standard for responding to DNT signals.
Currently, our website does not respond to DNT signals because there is no industry consensus on how to interpret them. We are committed to providing you with meaningful choices about data collection through our cookie consent manager.
6. International Data Transfers
Some third-party services we use (such as Google Analytics, Facebook) may transfer cookie data to servers outside Canada. When this occurs, we ensure appropriate safeguards are in place in accordance with Canadian privacy laws.
7. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, legislation or our business operations. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Requesting renewed consent (if required)
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: [email protected]
Phone: +1 416-461-1823
Office Address:
110 Bloor St W
Toronto, ON M5S 2W7
Canada